Privacy Policy

Last updated: 5 November 2026

1. Introduction

FM Digital Design is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, purchase a product or use our services.

FM Digital Design is operated by Zara Pucci, a sole trader based in the United Kingdom.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Zara Pucci is the data controller responsible for your personal information.

Business contact details:

FM Digital Design
Zara Pucci
Email: zara@fmdigitaldesign.co.uk
Website: fmdigitaldesign.co.uk

2. What Information We Collect

Depending on how you interact with FM Digital Design, we may collect the following information:

  • Contact information: Your name, email address, telephone number and postal address.

  • Event information: Wedding or event dates, venue details, guest numbers, stationery requirements and personalisation details.

  • Order information: Details of products purchased, order specifications, delivery information and payment records.

  • Communication records: Information you provide through enquiry forms, emails, social media messages or other correspondence.

  • Website information: Your IP address, browser type, device information, pages visited and information collected through cookies and similar technologies.

We only collect information that is relevant and necessary to provide our products and services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to enquiries and provide quotations.

  • To discuss your wedding or event stationery requirements.

  • To create bespoke designs and personalised products.

  • To process orders, payments and deliveries.

  • To communicate with you throughout the design and production process.

  • To manage customer relationships and provide after-sales support.

  • To maintain business, accounting and tax records.

  • To improve our website, services and customer experience.

  • To send marketing communications where you have given your consent or where another lawful basis permits us to do so.

We will never sell your personal information to third parties.

4. Our Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal information.

We rely on the following lawful bases:

  • Contract: Where processing is necessary to respond to a booking, provide a quotation or fulfil an order.

  • Legitimate interests: Where we have a genuine business reason to process information, such as maintaining customer records, improving our services and responding to customer enquiries, provided this does not override your rights.

  • Legal obligation: Where we are required to retain information for accounting, taxation or other legal purposes.

  • Consent: Where you have specifically agreed to receive marketing communications or where consent is required for certain cookies.

You may withdraw your consent at any time where we rely on consent as our lawful basis.

5. Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business and deliver our services.

These may include:

  • Squarespace: Website hosting and website functionality.

  • Monzo: Business banking and payment-related services.

  • Email providers: To manage customer correspondence.

  • Delivery providers: Where necessary to fulfil and deliver your orders.

These providers only receive the information necessary to perform their services. Where applicable, they process personal information in accordance with their own privacy policies and contractual data protection obligations.

We may also disclose information where required by law or to comply with legal obligations.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Information is stored using secure business systems and digital platforms. Access to customer information is restricted to what is necessary for business operations.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

Financial and transaction records may be retained for the legally required period.

7. Your Data Protection Rights

Under UK data protection legislation, you have certain rights regarding your personal information.

These include the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request that inaccurate or incomplete information is corrected.

  • Erasure: Request that your personal information is deleted in certain circumstances.

  • Restriction: Request that we limit how your information is used in certain circumstances.

  • Data portability: Request a copy of certain information in a commonly used electronic format.

  • Object: Object to certain types of processing, including direct marketing.

  • Withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at zara@fmdigitaldesign.co.uk.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator, at www.ico.org.uk.

8. Marketing Communications

We may occasionally share updates about our services, new products, stationery collections and business news.

We will only send marketing communications where we have an appropriate lawful basis to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided or by contacting us directly.

We do not sell or share your personal information with other businesses for their marketing purposes.

9. Cookies & Website Tracking

Our website uses cookies and similar technologies to ensure the website functions correctly and to help us understand how visitors interact with our content.

Cookies are small text files stored on your device when you visit a website.

They may be used for the following purposes:

Essential cookies

These are necessary for the website to operate correctly, including basic functionality, security and navigation. They cannot generally be disabled through our website's cookie settings.

Analytics cookies

These help us understand how visitors use our website, such as which pages are visited and how visitors navigate the site. This information helps us improve the website and customer experience.

Marketing cookies

These may be used to understand advertising effectiveness or support relevant marketing activities, where applicable.

Non-essential cookies will only be placed where you have provided the required consent.

You can manage your cookie preferences through our website's cookie settings. You can also manage or delete cookies through your browser settings.

10. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and external services.

FM Digital Design is not responsible for the privacy practices, content or security of external websites. We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our business, services, website functionality or legal requirements.

Any updates will be published on this page, with the revised date shown at the top.

12. Contact Us

If you have any questions about this Privacy & Cookie Policy, how we handle your personal information or wish to exercise your data protection rights, please contact:

FM Digital Design
Zara Pucci
Email: zara@fmdigitaldesign.co.uk
Website: fmdigitaldesign.co.uk